Returns are accepted on merchandise within 5 business days of receiving your order. To return items they must be in their original condition - unworn, unwashed, unused and with all tags attached and associated packaging in original condition.
Garments received with make-up marks will not be accepted for exchange or return as all returned merchandise need to be in a re-saleable state.
HOW TO MAKE A RETURN?
Step 1 - Contact us within 5 business days of receiving your order at firstname.lastname@example.org stating the reason for your return. Please include all details of the item you wish to return. In regards to an exchange we will check availability of stock or otherwise you may choose to return the item for a refund or store credit note.
Step 2- You will receive a returns authorisation number (RA#). Without this number the return will not be accepted. Include the completed form and securely repackage your returning item.
Please note shipping is the responsibility of the customer and we are unable to accept drop offs.
For International returns please return to Doze within 10 business days of receiving your RA#. If the return arrives outside this time (without agreement with us), the item will not be accepted and returned back to you. Please ship via a trackable method and provide the tracking details to Doze.
Step 3 - Refunds typically take 5-10 business days to process from when the items arrive at Doze to the credit appearing in your bank account. We will refund the value of the item (via the original form of payment ) minus the return shipping charge unless you provide your own shipping label. Original shipping and handling charges are non-refundable unless the item is faulty. You will be notified via email once this transaction has taken place.
Once the item is inspected based on the above conditions – depending on your request we will either provide a refund or a credit note.
If your returning item(s) is non-refundable you will receive a Store Credit Note, via post or email to use for future purchases, valued at the item you have returned and with 1-year validity (and not redeemable in cash).
Doze reserves the right to reject returns or exchanges that do not comply with the guidelines and process as stated above. In the instance your item is not accepted, it will be returned to you and neither a refund nor exchange granted.
Please note shipping costs will not be refunded for returns due to incorrect addresses.
For any questions regarding returns or exchanges please contact us at email@example.com