Customer Care
We want you to have your Doze products forever. For best results we recommend that you..
Wash all garments by hand in cold water and lay flat to air dry. Our mission at Doze is to be as environmentally conscious as possible so when washing by hand, we recommend using an all natural detergent or soap.
Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry. You may iron on low heat. Dry cleaning is an option.
FAQ
Where can I find information on sizing?
We have included sizing charts that will assist you in determining your correct size. For additional assistance please email info@liveindoze.com
Do you ship worldwide?
Yes
Do I need to sign for my order when it arrives?
Depending on the shipping method selected, you may be required to sign for your delivery. Please ensure you provide a delivery address that is attended during business hours.
What payment methods do you accept?
We accept payment via Visa and Mastercard credit or debit cards.
How long will my order take to arrive?
All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery time frame depends on the shipping method selected at checkout. For full details on our shipping policy, please visit our shipping page.
How do I track my order?
Once your order is dispatched, you will receive an email that will include your tracking number. This will allow you to track your order via the selected shipping methods website. If you require further information about your delivery, please email us at info@liveindoze.com and we will assist you further.
Am I liable for customs or duties on my order?
Yes, you are liable for any import customs duties or taxes that are applicable to your order, determined by your local customs authority. Please check with your local customs authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country. Customs duties or taxes are not payable by Doze.
Can I return my order?
Yes, we offer returns. You can return your order for a full refund (excluding shipping charges paid), assuming goods are unworn and in original condition. All garments must have a designated “return” tag attached to be considered for return. All returns are bound by our Returns Policy. To make a return, please email info@liveindoze.com
How do I care for my garments?
Hand wash cold and lay flat to dry. Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry. You may iron on low heat. Dry cleaning is an option.
How can I contact you?
Please visit our contact page for full details. Or simply email us at info@liveindoze.com and we will respond to your enquiry as soon as possible.
